My hold time was over 20 minutes when I finally got through to my son's pediatrician office, only to have the human voice I had waited so long for bark at me "Name and date of birth". Many more questions and patient identifiers later, I was allowed to state why I was calling. I had a concern about my son and was asking to be seen that week. Next available appointment with my pediatrician? 4 months. My frustration was through the roof. As both a patient, mother and physi